If you do not already have the Remote Support App: Download, install and run the program from the POSM Website posmsoftware.com/support. Once installed it can be launched from the desktop shortcut or fromt the Remote Support button on POSM's Main Screen. The first time it is run, fill in the required fields, then press the Connect button in the POSM Remote Support app. For Quickest Assistance Simply Run the Remote Support App To Get Started.
After the connect button is pressed, two different pop up windows will appear. Press "Ok" button on both of them to proceed.
Once the support session is active the chat window will be visible. Communicate with POSM Support through this chat dialogue.